Account & Data Deletion

This page explains how to request deletion of your Quell account and associated personal data. Quell is developed by Software Flow Yard S.R.L. (Romania).

This information is provided for Google Play and Apple App Store account-deletion requirements, and for users who cannot (or prefer not to) delete their account from inside the app.

Related: Privacy Policy · Terms

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1. Delete your account in the Quell app (recommended)

If you still have access to Quell on your device:

1. Open the Quell app and sign in.
2. Open Settings.
3. Choose Delete account (or the equivalent account deletion option).
4. Enter your password to confirm.
5. Confirm the deletion when prompted.

After a successful deletion, you will be signed out and will no longer be able to sign in with that account.

2. Request deletion by email (without the app)

If you uninstalled Quell, lost access to your device, or cannot complete in-app deletion, email us to request account and data deletion:

• Email: office@softwareflowyard.com
• Subject line: Quell account deletion request

Please include:

• The email address registered for your Quell account
• A clear statement that you want your account and associated data deleted
• Any information that helps us verify you own the account (we may ask for a confirmation reply from that same email address)

We will respond within 30 days (typically sooner). After we verify the request, we permanently delete the account and associated data as described below.

3. What we delete

When your account is deleted (in-app or by verified email request), we permanently delete data linked to your account in our systems, including:

• Account information (email, hashed password, session / refresh tokens)
• Timezone and notification preferences / settings
• Saved content items and related metadata (URLs, titles, summaries, categories, commitments, statuses, timestamps)
• Notification interaction logs tied to your account
• Stats / history derived from your content items

After deletion, you cannot recover that account or its queue / history.

4. What may remain for a limited time

• Backups: Deleted data may remain in encrypted backups for a short operational period until those backups rotate, and is not used to restore your account.
• Legal retention: We may retain limited records if required by law (for example, to respond to a lawful request).
• Sentry error data: Crash / error reports may retain device and diagnostic information according to Sentry’s retention (typically up to 90 days on our plan). Those reports are not used to identify your account after deletion and do not include your saved content items or email as described in our Privacy Policy.
• Third-party caches: Cached URL analysis results in Redis expire automatically (within 24 hours) and are not tied to restoring your account.

5. Timeline

• In-app deletion: processed when you confirm deletion in the app.
• Email requests: we aim to complete verified deletion within 30 days of receiving a valid request.

6. Contact

Software Flow Yard S.R.L.
Email: office@softwareflowyard.com
Country: Romania · Reg. Com.: J12/4072/2022
Address: Cluj-Napoca, Jud. Cluj, Str. Migdalului 1-3, Ap. 5, Romania

Privacy Policy  ·  Terms and Conditions